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Tuesday June 19, 2018

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MONITOR


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Marketing

Laurier research reveals problems with prevailing customer-service wisdom

Waterloo – “We are pleased to inform you…” “We are sorry you had a bad experience with…” What could be wrong with these standard customer-service phrases? A lot, according to research by Grant Packard, assistant professor of marketing at Wilfrid Laurier University’s Lazaridis School of Business and Economics. Packard, an expert in language, marketing and consumer behaviour, says that when it comes to the personal pronouns employees use in customer-service interactions, almost everybody has it wrong.


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Carbon Tax

Premier-Designate Doug Ford Announces an End to Ontario's Cap-and-Trade Carbon Tax

Incoming government will use every power available to challenge federal government’s authority to impose a carbon tax on Ontario families, individuals and small businesses

Premier-designate Doug Ford today announced that his cabinet's first act following the swearing-in of his government will be to cancel Ontario's current cap-and-trade scheme, and challenge the federal government's authority to impose a carbon tax on the people of Ontario.


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Education

36 WCDSB Schools Certify with Ontario EcoSchools

Waterloo Region - This year, schools across Waterloo Region are certifiably green! Thirty-six schools in the Waterloo Catholic District School Board certified with the Ontario EcoSchools program, joining a growing movement of 1,900 schools across the province.


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Global Expansion

UTComp adds more licensees to bring UltraAnalytix™ system to Saudi Arabia

Cambridge — Innovative technology developed by a small Canadian engineering firm is making a global impact by helping major industries improve the safety and performance of equipment made from fiber-reinforced plastic (FRP) and other composite materials.


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Trade Agenda Report

Ottawa: Look beyond NAFTA for Progressive Trade Partners

Ottawa should press its progressive trade agenda (PTA), which is a response to the global rise of anti-globalization, with trading partners other than Washington, according to a new report by the C.D. Howe Institute. In “Canada’s Progressive Trade Agenda: NAFTA and Beyond,” author Dan Ciuriak assesses the effectiveness of the PTA and weighs in on whether it can be successfully incorporated in a revised NAFTA agreement in the age of President Donald Trump.


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Personal Finances

Household debt eases

Statistics Canada’s latest report reveals the debt burden among Canadians dropped slightly from 169.7% to 168.0% of disposable income in the 1st quarter of 2018. Despite this drop, the level of indebtedness among Canadians remains at unprecedented high levels. And with the possibility of a trade war looming between Canada and the United States, this is concerning as Canadians continue to live paycheque to paycheque with little or no savings in place to deal with uncertain economic times.





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Trade

Liberals' Corporate-Friendly TPP Trade Deal Will Kill Canadian Jobs, Increase Inequality

The United Steelworkers stated that the federal Liberal government appears ready to ram through legislation implementing the secretive Trans-Pacific Partnership (TPP), another corporate-friendly trade deal that will kill tens of thousands of Canadian jobs, increase inequality and worsen global environmental challenges. "The Liberal government is set to fast-track Canada's inclusion in the TPP, while most Canadians know little about the impact of this secretly negotiated trade agreement," said United Steelworkers (USW) National Director Ken Neumann.


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Next Generation Challenges

Espoo, Finland – The 2018 Intelligent Community of the Year

On June 6, Espoo, Finland was honored as the 2018 Intelligent Community of the Year in London, England. Espoo is the first Nordic city named as Intelligent Community of the Year since Stockholm in 2009, and the first European Intelligent Community of the Year since Eindhoven, Netherlands in 2011. You can read the full announcement on ICF’s website. Espoo was honored at the Intelligent Community Awards dinner on the final night of the ICF Global Summit in London. The city succeeds Melbourne, Victoria, Australia as Intelligent Community of the Year.


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Iradication

Canada to roll out national strategy to tackle hepatitis C

Experts from across Canada are gathered at this week's Global Hepatitis Summit in Toronto (14-17 June) to finalise Canada's first ever Blueprint for an Action Plan to Eliminate Hepatitis C. The project, led by Dr Jordan Feld of the Toronto Centre for Liver Disease at University of Toronto on behalf the national CanHepC network* has drawn experience from various disciplines to help target this viral infection which affects at least 250,000 Canadians.





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COLUMNS & COMMENTS


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Brain Science

What we'll learn about the brain in the next century



In this imaginative talk, neuroengineer Sam Rodriques takes us on a thrilling tour of the next 100 years in brain science. He envisions strange (and sometimes frightening) innovations that may be the key to understanding and treating brain disease -- like lasers that drill tiny holes in our skulls and allow probes to study the electrical activity of our neurons.


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Supply Management

Milk Busting Myths and Slaying Demons

by Tony Straathof

Canada’s supply management system has come under fire recently after the US President’s visit for the G7 summit. While there are five supply managed commodities, milk has faced the most scrutiny. In both social and regular media, there is a significant amount of misinformation being dispersed. What follows is a list of five myths and the reality for Canadian dairy farmers.


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Trade - internal Issues

Canada's push for unfettered trade should begin at home

Supply management is protectionism by another name. And domestic protectionism shouldn't be ignored as we seek freer trade - By Marco Navarro-Genie

A significant amount of ink is being dedicated on both sides of the Canada-U.S. border to the trade conflict that President Donald Trump precipitated at the end of the G7 meetings in Charlevoix, Que. Trump wants a better trade footing for the United States, pointing out that tariffs of around 270 per cent are slapped on American dairy goods entering Canada.


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Feeding The World

GM wheat contamination incident a reminder of need for better regulation

On June 14, 2018, the Canadian Food Inspection Agency (CFIA) released information about an incident in Alberta where a small patch of unapproved genetically modified wheat was discovered. The wheat plants have a glyphosate resistant herbicide tolerance trait that was developed and tested by Monsanto in open-air field plots fifteen to twenty years ago. The nearest test plot site is over 300 kilometers from where the contamination incident was discovered.





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RESEARCH & EDUCATION


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Study

The surprising science of alpha males


In this fascinating look at the "alpha male," primatologist Frans de Waal explores the privileges and costs of power while drawing surprising parallels between how humans and primates choose their leaders. His research reveals some of the unexpected capacities of alpha males -- generosity, empathy, even peacekeeping -- and sheds light on the power struggles of human politicians. "Someone who is big and strong and intimidates and insults everyone is not necessarily an alpha male," de Waal says.


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Fish Food

Study finds a pesticide-free way to combat mosquitos and West Nile

Researchers at the University of Waterloo may have discovered a new, pesticide-free way to limit mosquito populations in some area and reduce the spread of the West Nile virus.

Waterloo researcher Brad Fedy discovered that introducing hungry minnows into bodies of water where mosquitoes breed results in the minnows feeding on mosquito larvae, which dramatically decreases the number of adult mosquitoes capable of carrying the disease. “The best strategies to limit mosquitoes start at the larval stage. Unfortunately, in North America, control efforts are largely limited to larvicides, which require a repeated application and have potentially negative ecological impacts,” said Fedy. “Addressing the problem with minnows provides many benefits in that it is low-maintenance, cost-effective, better for the environment in many cases, and our health.”


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Health & Wellbeing

Novel therapy offers new hope for social anxiety

People with social anxiety disorder benefit greatly from group therapy that targets the negative mental images they have of themselves and others, according to a study at the University of Waterloo. Called “imagery-enhanced” cognitive behavioural therapy (CBT), the new group treatment helps relieve symptoms including social performance and interaction anxiety, depression and stress.



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WATERCOOLER


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Appointment

CSC announces new Executive Director

The Board of Directors of Community Support Connections – Meals on Wheels and More (CSC) announced the appointment of a new Executive Director, Will Pace, to lead CSC through its next phase of development beginning July 3.


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Engagement

Have your say in what the city should focus on over the next four years

Share your ideas on how to build an innovative, caring and vibrant city at one of our Your Kitchener Your Say drop-in workshops to help shape the city’s 2019-2022 strategic plan. Every four years the city revisits its strategic plan with assistance from Compass Kitchener, a committee of citizens, to determine if priorities in the plan are still important to residents and to identify any emerging themes. The current 2015-2018 strategic plan priorities are open government, strong and resilient economy, safe and thriving neighbourhoods, sustainable environment and infrastructure, and effective and efficient city services.


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EVENTS


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June 28, 2018

Every Voice Counts - Add your voice for Social Development!

On June 28th, Social Development Centre Waterloo Region will be hosting their 51st Annual General (Social) Meeting at St John the Evangelist Anglican Church in downtown Kitchener. Members have always kept them grounded, and they wish to have your voice this year in setting up our Future Focus!

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July 9-20, 2018

Laurier’s BrainWorx summer camp uses fun to teach children about psychology

Crafts, games, sports, outdoor play – and plenty of learning about psychology and the brain. That’s what BrainWorx, a unique summer camp at Wilfrid Laurier University’s Waterloo campus, offers children aged six to nine. BrainWorx is run by Professor Kim Roberts, director of Laurier’s Child Memory Lab and a member of Laurier’s departments of Psychology and Criminology. Campers will have a chance to participate in studies that explore how children learn, remember and differentiate information. In the process, they learn how research works and about the areas being researched – all while having fun.


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July 10-12, 2018

OpenText Announces Inaugural Women in Technology Summit at OpenText Enterprise World 2018 in Toronto

Former U.S. Chief Technology Officer Megan Smith Leads an Inspiring Full-Day Lineup of Prominent Speakers and Panel Discussions

Waterloo – OpenText™, the global leader in Enterprise Information Management (EIM), announced its inaugural OpenText Women in Technology Summit at this year’s Enterprise World conference in Toronto, Ontario. In recognition of International Women’s Day and a global call to Press for Progress, OpenText is releasing its lineup of prominent speakers who will focus their talks on the opportunities and challenges of achieving diversity in the technology sector. OpenText Vice Chair, CEO and CTO Mark J. Barrenechea also released a blog on Press for Progress.


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July 17, 2018

Apparel Textile Sourcing Canada Show to Unveil Futuristic Clothing

Fashionwear that diagnoses, treats health conditions among products to be featured at Toronto show, August 20-22

Toronto – Canada is leading the way in breakthrough technologies in the rapidly-growing apparel and textile industry, with many innovations set to be unveiled to the public at the upcoming Apparel Textile Sourcing Canada (ATSC) show, August 20-22, 2018 in Toronto.





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Copyright, 2018